פניתי אל מחלקת שירות לקוחות של ארהב. השירות שם היה כמעט גרוע כמו השירות בארץ: 1) בקושי חזרו למיילים. 2) לא הציעו פתרונות. 3) נציגה בחירה טענה שאין להם אפשרות לעזור. לא אמרה למה.

יש לכם הצעות מה לעשות?

Hi, My name is Gad, I am an honourably discharged soldier. A year ago I brought a pair of Colombia shoes from a Colombia company store for a small fortune, especially for a soldier, for the purpose of normal, day to day use. After a few months of daily use the shoes showed signs of disintegration. I contacted the Sa'ar company customer service, and was treated badly: 1) late to reply emails , no explanation. 2)offered no sensible solutions. 3) called head of department - after an uneasy chat said he was late for a meeting and slammed the phone on me.

So I called the customer services in the US. Service was nearly as bad: 1) late to reply to mails. 2) did not offer any solutions , nor was there any offer to help . 3) senior representative claimed there was nothing to do. Do you have any suggestions as to what steps I should take?